Traffic wardens
Thank you for the opportunity the give you some feedback about the men and woman that serve us on the road. I am on the road every day from 6h00 till late as a contractor, The question is: what would i do without your traffic wardens controlling the traffic every day? Loadshedding is terrible traffic is coming to a standstill without you guys. However, i need to ask that the way some of the traffic wardens are behaving is unacceptable there is one person that spoils the whole department, and he is a clown!!! I am of the opinion that one needs all your senses to do a good job as a traffic warden, for example hearing, you cannot have earphones in your ears, eyesight you have to have sunglasses that you can see thru and not blanking out everything, and you don't swear or being rude to drivers. Thanks again for everything you guys are doing for making our daily live better!!!! Kind regards Johan Rouan 082 650 9110
Query about my policy
Please note that Pamela confirmed in a call today which ended at 17:17 that I have cover on my vehicle, although it is currently registered as stock with Drive1, Randburg, but the deal has fallen through and I will be re-registering it in my name in the next couple of days
Update my policy
Bongeka, you are one awesome person, and really put a smile on my face. Keep doing what you doing.
Claim
The wrong amount was paid into my account. Why am I not getting feedback? Please do not tell me AGAIN you are sorry. FIX THE PROBLEM!
OUT response
Good day,
We note your disappointment and escalated the matter for urgent feedback.
Apologies for your poor experience.
Regards,
Pointsmen in Cloetesville
The current location of the pointsmen in the morning has caused numerous accidents on the R44 just before Adam Tas road.
OUT response
Good day,
Thank you for bringing the matter to our attention.
We have referred your concerns to Traffic Freeflow who manages our Pointsmen. They will investigate the matter.
Regards,
Good day,
I would like to inquire re the status of above claim. The case has been with OUTsurance for a month already with no resolution. I???ve been liaising with your client liaison team but with no sure outcome. I???ve been sending mails back and forth and all I want is for the case to be finalised or at least answers, please. This delay is quite disappointing as I???m not use to this kind of service from OUTsurance. I???ve always had awesome service from OUTsurance. Trust you will give your urgent attention to this matter.
OUT response
Good day,
We appreciate your feedback and apologise for your disappointing service experience.
Your concerns were escalated and we will be in touch shortly to assist further.
Regards,
Upgrade to policy
My experience was awesome very helpful and patience, knowledgeable lady , respectful and pleasant. In this day and age you are normally treated as if the person answering the phone is doing you a favour.Not this lady she was cheerful , helped all the way with all the questions asked and went over and above expectations .Well done you are a true asset to your company you deserve a full 110%.Thank you for you awesome help .
Call me please?
Call me please?
OUT response
Good day,
Thank you for reaching out.
We will be in contact shortly.
Regards,
Funeral Cover cancellation
An agent sold funeral cover to me. With the debit order they used my dad's banking details. My dad obviously cancelled the debit order as this is not his cover. My dad contacted them and made them aware of it. I contacted outsurance several times and confirmed my banking details with them and they said several times they will contact me and all is corrected on their side. I then got an email to say my cover was cancelled due to non payment but they never did the new debit order. Now this is on my record as a cancellation due to non payment that is not true. I phoned them again after receiving the email of cancellation and again I was promised that they will contact me back with feedback. Till today, almost 2 months after reporting this, nothing was done and I still havent been contacted back. This is terrible service. I would advise everyone not to take life insurance with outsurance. They have terrible service.
OUT response
Good day,
Please accept our sincerest apologies for any inconvenience this might have caused.
We will be investigating the matter and will provide feedback.
A client care manager will also be in contact with you to discuss.
Kindest regards,
Outstanding repair